Customer Success Manager | Appen Careers

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Customer Success Manager | Appen Careers – If You are Looking for Jobs in United States, Check out this Customer Success Manager Job vacancy in United States.

About : Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.

Customer Success Manager Requirements :

  • Driving the customer’s business transformation and operational excellence.
  • Being the customer’s trusted advisor and advocate within Appen.
  • Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics.
  • Grow product use within our customer base by understanding and clearly communicating customer use cases, goals, business needs and opportunities to both our product and sales teams.
  • Building strategic relationship across the enterprise organizations we serve.
  • Arming Product with customer stories to accelerate product adoption and improve and expand product functionality to ensure immediate customer needs are consistently met and future goals aligned.
  • Working with Sales to identify new use cases and support their efforts to expand usage within and across enterprises.
  • Establish a repeatable and scalable engagement model for our Enterprise customer base by creating and driving process standardization and improvement within the CSM team

JOB SUMMARY : The Customer Success Manager (CSM) is responsible for managing a $3-5M book of business, achieving high customer retention rates within that customer base, and ensuring that an environment for revenue expansion is possible. In addition, the CSM must align multiple internal functions and work across levels and functions within our enterprise customers to maximize the value that Appen delivers.

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